Canasta Hotel in Blackpool

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...from 2002 to present day. We try our best to please.

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Comment posted by Kirsty Hamilton at 17:27 on 15th Oct 2010
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Kirsty Hamilton says:Hotel: Excellent
Room : Excellent
Staff: Excellent
Service: Excellent
Breakfast: Excellent
YES WE WILL BE BACK
MANY THANKS FOR A GREAT STAY.
Walter & Kirsty
Our Reply:You Two: BRILLIANT!!!
LOL...thanks for that Walter & Kirsty
Comment number 940 of 1150

Comment posted by lisa bagshaw at 18:08 on 10th Oct 2010
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lisa bagshaw says:Ive just come home from a weekend stay at the canasta the breakfast was second to none fab food and service which sadly made up for the room we stayed in
we stayed in room 27 which when we arrived seemed ok but later i found the toilet seat broken, damp mould spots on the toilet wall near the ceiling and the room was clean but could of been better it had thick dust on the skirting boards and the radiater did not work so it was freezing in a morning but there was a plug in portable heater which helped but central heating is advertised ??
if it was low budget i would of thought arrr well but this is middle of the road priced really to stay in blackpool and as my daughter was compeating in dance nationals loads of other friends were staying in blackpool to compare with and this hotel was the most expensive bar the hilton !
really sad as we have 4 more return trips planned for comps and hoped i could rebook and use this hotel again and again may be i got a bad room im not sure as the outside and bar area were great!!
not sure but sadly i dont think i will sorry :o(
Our Reply:Hello Lisa
I just noticed your honest review and am naturally horrified.
I don't check rooms myself - I rely on my staff to do this (including Dan, my son and Christine the head housekeeper)
Of course on this occasion as soon as I saw your review I needed to check myself.
Everything you say is correct. I have to hold my hands up.
It seems the flat roof above the ceiling of that room has failed. This is apparent with damp getting in not only in the bathroom but in the main bedroom also.
The toilet seat WAS broken and there WAS excessive dust on the skirting board. Lisa..it's clear my staff need retraining - it's not good enough for you and it's definitely not good enough for me. They should have picked up on all these points so we could have closed the room off.
The radiator needs bleeding. It's been a very mild year this year and the central heating has only just been switched on. With such a long period having been turned off air locks are in the rads and they need bleeding. This is something I could have done in minutes for you had you mentioned it. But again - perhaps it should have been checked before you arrived anyway.
I'm going to allow your review to be published as it is honest and true. All I can do is hold my hands up and say ...sorry. But rest assured I'm on the job.
I am sorry about the errors - the staff are being given a pep talk today and tomorrow and we have the roofers coming in on Wednesday. The room will be re-decorated after the flat roof has been fixed on Wednesday in time for Friday when it is let out again.
Thanks for mentioning our good points and for making this constructive review!
regards
Doug Smith
http://www.canastahotel.com

Comment number 939 of 1150

Comment posted by Robert Gardiner at 13:27 on 10th Oct 2010
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Robert Gardiner says:Rooms warm,clean and tidy, breakfast first class,bar area pleasant for a drink or two,a nice family run hotel.Easy walking distance to all major events in Blackpool.
Our Reply:Thanks for the Robert! We appreciate your business!
Comment number 938 of 1150

Comment posted by stephen at 10:57 on 8th Oct 2010
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stephen says:hi just returmed from a 2 night stay at the canasta,read reveiws before we booked and we were not disapointed,a warm welcome and very helpfull staff nothing was any trouble and the breakfast was superb.room was well presented and clean and the tea and coffee was very welcome after a walk on the promenade made this hotel a home from home,will definetly return thanks.
Our Reply:Thanks for that Stevie. Much appreciated!!
Comment number 937 of 1150

Comment posted by Jan at 22:43 on 7th Oct 2010
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Jan says:Just like to say a big thank you to you and all your staff for a wonderful 2 night stay this week. Everything was perfect, the room was clean and well presented and the breakfast was amazing!! Also, if you like an endless supply of free tea and coffee, this is the place to be!
Our Reply:Big thanks for that Jan.
Comment number 936 of 1150

Comment posted by Julie at 21:23 on 5th Oct 2010
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Julie says:I want to say thank you so much for an absolutely fabulous 50th birthday "do". You both kept quiet about my surprise family gathering, and the cake and presents were a lovely bonus from you and Mandy! My family really enjoyed staying at the Canasta. So,yet again the Canasta has come up trumps!
THANK YOU...See you soon, Julie(and Steve)
Our Reply:Thanks Julie and Steve and

HAPPY BIRTHDAY!!!

Comment number 935 of 1150

Comment posted by angela jarvis at 21:08 on 28th Sep 2010
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angela jarvis says:just to say thank you for a wonderful 2 night stay the hospitality we recieved was second to none we enjoyed all aspects of our stay from the friendly staff the entertainment (to which i joined in) to the delicious breakfast.we will definately be back. keep up the good work
Our Reply:Hi Angela
Yes - it was a great weekend - thanks for your business!
Hope to see you next year
Comment number 934 of 1150

Comment posted by Linda & Jim McCann at 16:49 on 28th Sep 2010
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Linda & Jim McCann says:Hi Mandy & Dougie,
Another fantastic weekend @ your hotel,room great,food great and defo a fantastic welcome. Sorry we could not hang about to say bye,had loads to do on the sunday,we will defo be back no other hotel in blackpool has a match on yours,hope the barman is doing ok after his reading from me : ) and mandy i will defo try and get on facebook just too busy @ the mo. Once again guys thankyou so,so,so,so, much for everything,keep up the good work. All the best from Linda & Jim McCann xx P.S. Will be back next year ; ) xx
Our Reply:Hi Linda and Jim (Big Yin)
Thanks for your business.
Great weekend!
Comment number 933 of 1150

Comment posted by Janice McInnes at 12:33 on 28th Sep 2010
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Janice McInnes says:Got back yesterday from our first visit to your Hotel and wanted to thank you and all the staff at the Canasta for a lovely holiday. Nothing was too much trouble for anyone, the rooms were lovely, breakfast was amazing and all staff were very polite and courteous at all times. Don't know how you and Mandy do it night after night Dougie especially when you're both up and about so early every day to look after you guests. Thanks again for everything, we'll definitely see you again and will happily recommend you to our family and friends.
Our Reply::) Thanks for that Janice
Me? Up early? Nah.....I like my lie ins too much :)
Comment number 932 of 1150

Comment posted by Neville Owens at 11:49 on 25th Sep 2010
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Neville Owens says:Wonderful people, staff, owners, all friendly n helpful, best breakfast in Blackpool, Great Hotel, one of the best we`v been to, good parking, will go back again !!
Our Reply:Thanks for that Neville!! We'll look forward to seeing you again
Note to prospective guests - we don't guarantee parking
Comment number 931 of 1150

Comment posted by sue and malc beattie at 11:31 on 23rd Sep 2010
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sue and malc beattie says:Had a wonderful time thanks to all. We will be back soon . Love from sue and malc
Our Reply:Hi Sue and Malc
Thanks for your repeat business - nice to see you again!
Sorry I missed you when you left
Comment number 930 of 1150

Comment posted by Teresa Hall at 21:45 on 21st Sep 2010
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Teresa Hall says:Just spent our third stay in Blackpool with you. Honestly wouldnt stay anywhere else. Lovely clean room, and most of the other residents were really friendly and good company in the evenings.
Cant think of one negative remark to make. 5 stars.... Kev, Teresa & Ben
Our Reply:;) Thanks for that Kev, Teresa & Ben
I agree...the guests we seem to attract are a really nice bunch!
Comment number 929 of 1150

Comment posted by julie at 20:24 on 21st Sep 2010
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julie says:stayed at canasta hotel for 2 nights free tea & coffee suit cases taken to our rooms,hotel very clean, breakfast was excellent with plenty of choice , kareoke was a great laugh met some lovely people . all staff were friendly, thanks doug & mandy keep up the good work , see you next year
Our Reply:Thanks for that Julie
See you next time!
Comment number 928 of 1150

Comment posted by claire rhodes at 18:25 on 21st Sep 2010
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claire rhodes says:p.s the staff was brill as well very polite especially i think she was polish girl sorry if im wrong x
Our Reply::) I'll let Nika know about the compliment
Comment number 927 of 1150

Comment posted by claire rhodes at 18:02 on 21st Sep 2010
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claire rhodes says:booked 2 rooms for ourself n our friends n we couldent fault any of them n the breakfast was lovley, we really enjoyed our stay thanks 4 having us!
Our Reply:Thanks for coming Claire!!!
Comment number 926 of 1150


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"We just love the atmosphere of the hotel and Dougie and Mandy are really friendly, which makes you feel at home there. "

Excellent rating on TripAdvisor Karaoke in Blackpool Best rate for the Canasta guaranteed Recommended on Trip Advisor