Canasta Hotel in BlackpoolBest Rates Guaranteed

Our Visitor's Comments


...from 2002 to present day. We try our best to please.

Comment posted by Mick and Jess at 15:44 on 29th Aug 2010
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Mick and Jess says:just back from weekend 2nd visit will be back great breakfast nice rooms and all the tea I culd drink what more do you want see you for the illuminations
Our Reply:Thanks for that Mick and Jess. See you later in year!
Comment number 913 of 1123

Comment posted by Chris Talbot at 15:48 on 28th Aug 2010
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Chris Talbot says:Hi All
Please check room 33 to see if you would be happy staying in this room.
The room was not to the standard of what you advertise.
The food and service was second to none.
Our Reply:

Complaint


Hi Mrs Talbot
I'm sorry you thought the room wasn't to the standard we advertise.
I will personally look at the room and in the meantime I'd appreciate if you would answer my email asking you to be more specific.

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Update
After receiving a private email from Mrs Talbot she told me that the room was very dirty.

Naturally I'm horrified.

Some of the staff we have at present have had about three times the training we normally provide and still they're not coming up to scratch as we are constantly picking them up on things.

I'll be replacing three of them on Tuesday.

It seems on this occasion the room wasn't even checked correctly by the housekeeping supervisor so we'll be doing extra training there.

Cleanliness IS a priority for us.

I have no reason to doubt the validity of the complaint although I havn't had chance to inspect the room as other guests are occupying it at present.

I wonder how many other hotels in Blackpool would leave a complaint on their self administered guestbook?

I hope it shows that we don't always get it right but we're not afraid of criticism and ...obviously, we must try harder!
Comment number 912 of 1123

Comment posted by Kirsty and Sam at 12:51 on 25th Aug 2010
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Kirsty and Sam says:Hey, just wanted to say that we had a great time staying at the Canasta Hotel! Breakfast was lovely and the staff were very helpful. Cant wait to go back next year! Its my third time staying here. Thanks again.
Our Reply:Thanks for that Kirsty and Sam!! See you next time we hope!!
Comment number 911 of 1123

Comment posted by Michelle & Anthony Rope at 16:28 on 23rd Aug 2010
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Michelle & Anthony Rope says:This year it was our 4th wedding annivesary... we stayed in room no 16 which was soooo romantic... lovely see views etc... and my hubby loved the addition of the free view box! jokes asside you always make us feel very welcome and we never want to leave..... all the staff are friendly and cant do enough to help us.. anyways just wanted to express our gratitude and we will see you again next year for our 6th wedding anniversary! xxx shell and ant rope x
Our Reply:Aww...thanks for that Shell and Ant and ...
Comment number 910 of 1123

Comment posted by john&janetteburrows at 22:48 on 22nd Aug 2010
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john&janetteburrows says:hi,many thanks for a lovely weekend,great rooms great breakfast,and all staff very pleasant. will defo stay at the canasta the next time we visit blackpool.will recommend to family and friends.
Our Reply:Thanks for the John and Janette. We appreciate your business!
Comment number 909 of 1123

Comment posted by gary & liz at 19:06 on 21st Aug 2010
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gary & liz says:Hi, stayed 7/8 august with 2 kids , excellent accom and fab breakfast , staff couldn't be more helpful . possibly coming to blackpool in oct for illuminations will defo stay @ the canasta
Our Reply:Thanks for that Gary and Liz!
Comment number 908 of 1123

Comment posted by steve at 18:32 on 21st Aug 2010
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steve says:HI doug like your new site what about your web cams though they were great on old site watching blackpool go by cheers steve.
Our Reply:Sorry - still looking for a (cheap) secondary IP connection as when run on my existing one they were taking up all the bandwidth and couldnt get anything done quickly. I should have more time to investigate it in September (very busy now)
Comment number 907 of 1123

Comment posted by joanne at 09:26 on 21st Aug 2010
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joanne says:hi doug,mandy and every one.we have booked to stay at the canasta for next friday(27th)and to be honest i am really looking forward to it as is the hubby and 2 kids.your site sold us and all the fantastic comments.im a karaoke diva so really cant wait for that!see you27th aug.joanne joe megan and phoebe x
Our Reply::)
Hope we live up to our reputation
See you at the weekend!
Comment number 906 of 1123

Comment posted by phil at 17:02 on 20th Aug 2010
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phil says:hi mandy & douge thanks for last week end brill time as always. colin was on form best hes been for a long time and it was nice to see old friends and make some new ones. can you tell me what room we have got for oct 29/30 booked it with mandy on sunday but cant remeber what room we got tar mate see you soon colleen & phil
Our Reply:Hi P & C
He was on form wasn't he!!
Next time I'm selling tickets !!
You're in room 15
See ya soon!
Comment number 905 of 1123

Comment posted by colin veitch at 19:45 on 17th Aug 2010
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colin veitch says:HI DOUG&MANDY, THANKS FOR MY ALIVE AND KICKING NEET!!!! AS USUAL YOU DID US ALL PROUD. THE OTHER GUESTS WE MET REALLY BROUGHT ME OUT OF MY SHELL!! HAHAHAHA. SERIOUSLY MANY THANKS TO ALL THOSE WE MET, FROM NEIL DIAMOND TO SLEEP WALKING GEORGE,WIGAN CREW,ALI&SURANNE, WOR GILL AND KEV, PHIL AND COLLEEN AND WOR JAN. MOST OF ALLLLL THE BEST MANAGEMENT TEAM IN THE BUSINESS. YA CANNY GUD AT YA JOB....LIKE X C U REEEEEEEL SOON. THANKS AGAIN.
Our Reply:LOL...the kid is back!
Comment number 904 of 1123

Comment posted by Pat and George Ireland at 20:40 on 16th Aug 2010
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Pat and George Ireland says:thanks for lovely weekend had a brill time all the laughing was the best tonic we had for a long time hope it wont be long until we see you again thanks again
Our Reply:Cheers Pat and George!
Comment number 903 of 1123

Comment posted by Dennis Greensill at 20:16 on 16th Aug 2010
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Dennis Greensill says:Hi Doug and Mandy,thanks for a great stay,breakfast better than anywhere.great team all round superb kareoke,see you next if not sooner,thanks again Den Joan Sue and Kay
Our Reply:Thanks for that Den Joan Sue and Kay!!!
Comment number 902 of 1123

Comment posted by davina&jim o'hare at 18:46 on 15th Aug 2010
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davina&jim o'hare says:just back from canasta hotel very lovely, doug and mandy and all their staff are very friendly, hotel lovely and clean no complaints had a lovely 4 days hope to be back soon thanks for your hospitality, we have recommended you to other family members. thank you again, p.s thank the girls for serving us our breakfast.
Our Reply:Thanks for that Davina and Jim - I'll let the team knwo they're doing a grand job!
Comment number 901 of 1123

Comment posted by Vivienne Cook at 17:12 on 14th Aug 2010
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Vivienne Cook says:Just got back from our five day stay at the Canasta, we had a fantastic time. Doug, Mandy and son are great hosts and even managed to get me up at the karaoke lol. Breakfast was superb and hotel very well run and spotlessly clean. Bo done a great job at the bar and the girls who served breakfast were lovely. Well done to you all we will be back soon. Many thanks. xx
Our Reply:Thanks for that Viv!!!
Comment number 900 of 1123

Comment posted by cath &joe howard at 15:24 on 13th Aug 2010
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cath &joe howard says:just had a lovely couple of days with you,best breakfast we have ever had in a hotel,really appreciated all the cups of tea and coffee on tap,you and your friendly staff made us feel very welcome and relaxed.certainly see you again next time we are in blackpool.
Our Reply:Thanks for that Cath & Joe!!
Comment number 899 of 1123



Post Entry Here

"Service and accommodation was Excellent. Staff were helpfull and friendly. Andrea shone like a star on a dark night. "