Canasta Hotel in BlackpoolBest Rates Guaranteed

Our Visitor's Comments


...from 2002 to present day. We try our best to please.

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Comment posted by Jim at 21:51 on 10th Sep 2010
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Jim says:I have to say that, as someone who values good service, I was slightly sceptical about whether this hotel could live up to its frank and honest website which attracted me. Free tea and coffee all day (missing out on additional income); selection of newspapers available each morning; allowing guests to get a take away delivered to eat in the comfort of the dining room in the evening; well behaved children welcomed; rowdies not welcomed; pets not welcomed (suited me). Above all, a choice of four breakfasts, or all four if one wanted. Couldn't be true, could it?
Well, the short answer is, "Yes." Booked a room at short notice and at a very reasonable rate. Received a cup of coffee immediately on arrival (and, yes, the cup had been warmed - I checked out of interest). Plenty of newspapers lying around. Staff were courteous and very helpful on arrival.
The big test was the following morning. But, yes, the menu did indeed offer a choice of four breakfasts or all four! Service was prompt and extremely courteous. Choice of cereals was available, as was fruit and yoghurts were lying in a bowl of ice. Chilled juice was 'on tap' and coffee refills were freely available. A lovely atmosphere. The big breakfast was just that; ten out of ten. Portion excellent - no need to go for all four!
Location of the hotel was excellent. Near the promenade, near the North Pier, but just far away enough to be quiet. All in all, a great place to stay.
Just one regret. On the last day I aggravated an old back injury and could not manage to breakfast. I find the best breakfast in Blackpool and I can't get to it - a terrible blow! Even then staff offered to help with carrying cases and offered to send coffee and a bacon butty up to my room. Was also offered coffee as I was leaving!
Fighting fit again and all the better for a holiday at the Canasta!
Our Reply:Wow....thanks for that Jim
Glad to hear you're fully fit again
There's nothing worse than a bad back...I felt so sorry for you when I saw you couldn't get in your car for 5 minutes but...having been in that situation myself I knew nothing can be done to help...just a matter of time until muscles relax enough for you to bend...anyway...thanks for the glowing review...I'll let the staff know!!
Comment number 923 of 1133

Comment posted by Fred Woolley at 20:32 on 6th Sep 2010
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Fred Woolley says:Hi Doug, Mandy and crew. Just got home from a great weekend at the Canasta. It was up to your usual great standard. Looking forward to our next visit. Be lucky. Fred.
Our Reply:Thanks for that Fred
Thanks for choosing us again!!
Comment number 922 of 1133

Comment posted by Eileen O'Donnell at 22:53 on 3rd Sep 2010
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Eileen O'Donnell says:Stayed about 4 years ago for anniversary and can honestly say was my best memory of blackpool! fantastic karaoke night, crowd fantastic company. Now happily separated n will def come back
Our Reply:LOL... we'll look forward to meeting you again with your new partner then!!
Comment number 921 of 1133

Comment posted by Sue & Jean at 19:49 on 3rd Sep 2010
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Sue & Jean says:Hello to all the team at the canasta!! we have just got back home after a two night mid week stay at the canasta,i was recovering from a minor op and my mother in law came along for a much needed break,and we would both like to thank you all for how at home you all made us feel the service,the cleanliness,the food quality was excellent!! we will be coming again and would recommend it to anyone ,thanks again and see you all again in the near future :)
Our Reply:Thanks very much for that Sue and Jean
Comment number 920 of 1133

Comment posted by craig fitton at 19:37 on 3rd Sep 2010
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craig fitton says:just got back from the hotel after staying 4 nights hotel was excellent. service was brill staff were always very helpfull and the breakfast was excellent the hotel was very clean and room was also we both loved the portrait u did for us doug and we will certainly be back for more hopefully october work permitting or defo next year thanks craig and bev
Our Reply:Thanks for your business Craig and Bev!!!
Comment number 919 of 1133

Comment posted by Linda Sykes at 22:21 on 1st Sep 2010
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Linda Sykes says:Spent two nights at the Canasta with my 3 young granddaughters, late August. Found staff really good and very friendly, especially the little breakfast waitress, who assured me she had received far stranger requests. Got exactly what it said on the tin and for the price was very good. Always willing to help with directions and advice, especially the advice given about mamas restaurant. Thank you, Linda Sykes.
Our Reply:Thanks for that Linda. You got me wondering now what you actually ordered for breakfast!! We're really pleased you had a good experience with us. I'll let the staff know.
Comment number 918 of 1133

Comment posted by joanne at 16:25 on 31st Aug 2010
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joanne says:where do i start!!we have just got back from your hotel and can i just say,it was not everything you say it is.ITS BETTER!!DOUG AND THE TEAM ARE FANTASTIC.I HAVE BEEN COMING TO BLACKPOOL SINCE I WERE A LASS (MANY MOONS AGO!!)AND THIS IS BY FAR THE BEST HOTEL WE HAVE STAYED AT.KARAOKE WAS FAB,YOUR STAFF ARE GREAT AND SWAMPY IS FAB AT KAROKE AS IS YOUR SELF DOUG!!ROOM 32 WAS SPOTLESS.AND THE BREAKFAST IS (DARE I SAY IT)BETTER THAN MINE!CANNOT FAULT ANYTHING.EXCEPT FOR 1 THING DOUG,I DIDNT GET THE BUCKET OF SAUSAGES I WAS PROMISED AFTER SINGING LOL.SEE YOU IN A FEW WEEKS.AND THANKYOU TO YOU ALL FOR A WONDERFUL BANK HOLIDAY BREAK.REGARDS.JOANNE AND JOE,MEGAN AND PHOEBE
Our Reply:LOL...BIG THANKS for that. I can honestly say that "I'll Be There" was my favourite all time karaoke song EVER sung at the Canasta!!! I was soooo looking forward to a repeat of it on the Saturday - sorry you were under the weather a bit. Thanks for your business guys and we'd LOVE you to come back any time!!
Comment number 917 of 1133

Comment posted by Lee Thornhill at 19:40 on 30th Aug 2010
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Lee Thornhill says:Thanks for a brilliant stay over at your hotel from Saturday 28th-Monday 30th August, really enjoyed our stay and the gigantic breakfast and choices we had for breakfast, the food was great, yourself and all your staff were freindly, welcoming and made our stay over extra special, nothing was too much trouble. A great big thanks to you all and just want to let you know we will be back again in the future to stay at the 'Canasta' hotel, the best place we have ever stayed in at Blackpool in over 11 years of visits.
Our Reply:Wow...thanks for that Lee.
Comment number 916 of 1133

Comment posted by DAVID & JEAN at 11:44 on 30th Aug 2010
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DAVID & JEAN says:HI DOUG, MANDY,DAN, AND THE REST OF THE TEAM. JUST TO SAY THANKS FOR ANOTHER GREAT WEEKEND AT THE CANASTA, IM JUST SORRY I WASNT UP TO THE KARAOKE, BUT WE HOPE TO RETURN IN OCTOBER, SO FINGERS CROSSED.
THANKS AGAIN
DAVID & JEAN
XXX
Our Reply:Hi David and Jean
Hope you get better soon !!
Comment number 915 of 1133

Comment posted by leanne at 21:48 on 29th Aug 2010
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leanne says:Hi all thanks for the 3 lovely nights we spent at the Canasda we were made very welome and we will definitely be back soon Frieda & leanne Ireland :D
Our Reply:Thanks for that Frieda and Leanne!!
Comment number 914 of 1133

Comment posted by Mick and Jess at 15:44 on 29th Aug 2010
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Mick and Jess says:just back from weekend 2nd visit will be back great breakfast nice rooms and all the tea I culd drink what more do you want see you for the illuminations
Our Reply:Thanks for that Mick and Jess. See you later in year!
Comment number 913 of 1133

Comment posted by Chris Talbot at 15:48 on 28th Aug 2010
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Chris Talbot says:Hi All
Please check room 33 to see if you would be happy staying in this room.
The room was not to the standard of what you advertise.
The food and service was second to none.
Our Reply:

Complaint


Hi Mrs Talbot
I'm sorry you thought the room wasn't to the standard we advertise.
I will personally look at the room and in the meantime I'd appreciate if you would answer my email asking you to be more specific.

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Update
After receiving a private email from Mrs Talbot she told me that the room was very dirty.

Naturally I'm horrified.

Some of the staff we have at present have had about three times the training we normally provide and still they're not coming up to scratch as we are constantly picking them up on things.

I'll be replacing three of them on Tuesday.

It seems on this occasion the room wasn't even checked correctly by the housekeeping supervisor so we'll be doing extra training there.

Cleanliness IS a priority for us.

I have no reason to doubt the validity of the complaint although I havn't had chance to inspect the room as other guests are occupying it at present.

I wonder how many other hotels in Blackpool would leave a complaint on their self administered guestbook?

I hope it shows that we don't always get it right but we're not afraid of criticism and ...obviously, we must try harder!
Comment number 912 of 1133

Comment posted by Kirsty and Sam at 12:51 on 25th Aug 2010
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Kirsty and Sam says:Hey, just wanted to say that we had a great time staying at the Canasta Hotel! Breakfast was lovely and the staff were very helpful. Cant wait to go back next year! Its my third time staying here. Thanks again.
Our Reply:Thanks for that Kirsty and Sam!! See you next time we hope!!
Comment number 911 of 1133

Comment posted by Michelle & Anthony Rope at 16:28 on 23rd Aug 2010
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Michelle & Anthony Rope says:This year it was our 4th wedding annivesary... we stayed in room no 16 which was soooo romantic... lovely see views etc... and my hubby loved the addition of the free view box! jokes asside you always make us feel very welcome and we never want to leave..... all the staff are friendly and cant do enough to help us.. anyways just wanted to express our gratitude and we will see you again next year for our 6th wedding anniversary! xxx shell and ant rope x
Our Reply:Aww...thanks for that Shell and Ant and ...
Comment number 910 of 1133

Comment posted by john&janetteburrows at 22:48 on 22nd Aug 2010
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john&janetteburrows says:hi,many thanks for a lovely weekend,great rooms great breakfast,and all staff very pleasant. will defo stay at the canasta the next time we visit blackpool.will recommend to family and friends.
Our Reply:Thanks for the John and Janette. We appreciate your business!
Comment number 909 of 1133



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"Efficientely run hotel, clean and attractive room. Beautiful food, Pleasant & relaxing bar area with great view. "