Canasta Hotel in BlackpoolBest Rates Guaranteed

Our Visitor's Comments


...from 2002 to present day. We try our best to please.

The Guestbook has been re-instated with a more secure version


Comment posted by The Dochertys at 16:10 on 26th Sep 2011
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The Dochertys says:We have just returned from our 5th visit to this fab hotel. We stayed for 2 nights in a family room on a Friday and Sat night. As usual the rooms were very clean and very comfortable. ALL staff in this hotel are helpful, friendly and nothing is ever too much trouble. Our TV would not switch on and within 15 minutes of letting them know, it was fixed- im not sure some of the 6* hotels in Dubai could beat that time! We enjoy the karaoke and stayed for this both nights which is always a good laugh where all guests are included and made to feel 100% welcome. Our children had their birthdays whilst we were there, and the owner Mandy got them balloons, presents and even a little cake for them to blow out the candles! What a thoughtful and kind gesture that me and my husband were just so overwhelmed by. Children are made to feel welcome both in the evening, and catered for at breakfast time by the wonderful team of friendly,hard working and helpful waitresses. The Breakfasts are delicious and I was full for the rest of the day! Nicest Hotel breakfast I have ever had that just seems to get better every time we visit! We are already planning to return again next year, we would never stay anywhere else in Blackpool. This is the number one place to stay there, the awards behind reception prove this! Thanks again for a brilliant weekend.
Our Reply:LOL....we aim to please!!
Thanks for the comments.
I won't beat the staff so much this week now. :)
Comment number 1008 of 1128

Comment posted by carl (fred) at 17:29 on 24th Sep 2011
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carl (fred) says:hi doug is the bar cam down? can access the karaoke cam but bar cam say power is down? cheers big ears lol
Our Reply:I'll take a gander now - cheers Fred
Comment number 1007 of 1128

Comment posted by Ellie & Colin Homer at 16:48 on 23rd Sep 2011
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Ellie & Colin Homer says:Stayed 21-23 Sept 2011
The defination of quality is "does it exceed your expectations"
The management and all the staff provide a quality service. A very welcoming and comfortable experience.
Thanks to all at the Canasta Hotel.
Our Reply:Well thanks very much for that Ellie and Colin
Comment number 1006 of 1128

Comment posted by terry an liz hooper at 15:20 on 22nd Sep 2011
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terry an liz hooper says:we stayed with u on 19th sept 2011 to thurs22nd our stay was lovely mandy your staff is too we will be back your the best hotel we stayed at for years karaoke was good night rooms staff and yourselfs was wonderfull loved it food was excellent hope to see u soon keep it up
Our Reply:Thanks very much for that. See you again
Comment number 1005 of 1128

Comment posted by Robert Clark at 20:15 on 19th Sep 2011
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Robert Clark says:Just back from a couple of nights at the Canasta and we really can't rate this place highly enough.Rooms were very clean and comfortable, the breakfast was second to none and above all the staff couldn't have been more helpful.We will definately be back next year.
Our Reply:Thanks for that Robert - much appreciated!!
Comment number 1004 of 1128

Comment posted by annette & steve woodhall at 23:17 on 14th Sep 2011
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annette & steve woodhall says:the best hotel we have ever stayed in at blackpool the service & hospitallity is excellent nothing is too much trouble will deffinately keep going back thank you to you all at the canasta
Our Reply:well...thankyou....thankyou very muuuuch :)
Comment number 1003 of 1128

Comment posted by Gary W at 21:22 on 11th Sep 2011
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Gary W says:Brilliant room breakfast fantastic brilliant location great advice on restaurant. Have read some of the other comments and got to say that I found the owner very approachable, friendly and welcoming. It was our first visit to this hotel but will be returning lots now we found this gem. Thanks from Gemma and me
Our Reply:Hi Gary and Gemma
It was real nice to meet you both and we're glad you enjoyed your stay.
Cheers Big Ears :)
Doug and Mandy
Comment number 1002 of 1128

Comment posted by JOHN & KATE at 18:48 on 7th Sep 2011
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JOHN & KATE says:Our second stay at the Canasta and both times it`s been excellent, very clean nice friendly staff and excellent food. We have stayed in many hotels in Blackpool but none match this one, so we would like to say a big THANKYOU for making us so welcome and our stay so pleasent.
Our Reply:The pleasure was all ours....Thanks for taking the time to leave the comments
Comment number 1001 of 1128

Comment posted by colin veitch at 15:36 on 7th Sep 2011
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colin veitch says:HI DOUG & MANDY,
WOR GRAEME HAS SPREAD THE CANASTA WORD AFTER YOUR HOSPITALITY AND YOU MAY BE GETTING A FEW ENQUIRIES SHORTLY.RARE TO SEE A COMPLAINT ON YOUR WEBSITE!!! BUT WHEN YOU READ DEEPER ITS OBVIOUSLY NOT FAULTY SERVICE....MORE FAULTY CUSTOMER...CARRY ON THE GOOD WORK...AND MAKE SURE YOU UPDATE YOUR SYSTEM...REGURARLY...TO AVOID...DISAPPOINTMENT...HAHAHAHA
Our Reply::)
Well...thanks Colin but if the guest has that perception of us then its clear we failed in the communication department. All I would add is that we do try and be friendly but sometimes its a long day and we like to chill out ourselves when we have capable staff looking after front of house. I really dont think Mrs Dale was expecting a personal butler and confidante for 21 a night.
:)

ANYHOO.......


You are our 1000th entry in our guestbook!!!
Your prize is a 100 CANASTA GIFT VOUCHER (can be used for accommodation and/or bar, no cash alternative can be offered etc etc etc)

Thanks for all the comments folks



Terms and Conditions Apply
No cash alternative can be given
Must be used between 23rd September 2011 and 2nd January 2012 (it is valid for New Year)


Colin replies:-
ALREET DOUG&MANDY, EEEEEEEEEEEEEEEEEEEEEEEEH AV HAT TO WIPE THE CARPIT COS WOR LASS HAS WET A SELL!!!!!! THANKS VERY VERY MUCH INDEED(LANCASHIRE TRANSLATION.....SHE IS RATHER PLEASED!!!!!) WE WILL C U REEEEL SOOOON WITHOOOT THE MILLION GRANDKIDS!!! JUST US!!! YU NEVA NAA WI MGHT STOP UP TILL 10 OCLOCK!!!!!!!!!!!! THANKS AGAIN!!!!
COLIN & DOONTOON X

LOL!! See you soon.
Comment number 1000 of 1128

Comment posted by mrs dale at 19:30 on 5th Sep 2011
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mrs dale says:we stayed 2 nights room clean nice hotel in good location staff friendly BUT HOTEL OWNERS DIDNT seem to talk to us was thinking about going at new year but they have put us off abit
Our Reply:

A Complaint


We DO publish all constructive criticism...

Mr and Mrs Dale...I'm really pleased you found the hotel to be clean and in a good location.

I'm very disappointed to read that you think we didnt talk to you and I am a bit puzzled to be honest. BUT, I dont want to come across as though I am defending this, really, as it was YOUR perception that we didn't make an effort to talk to you....so it's obvious we failed.

I have to be REALLY honest here and mention that I can't even remember you...so you must be right.
Most of our guests will vouch that we are friendly and try and go the extra mile...I'm truly sorry that we didn't seem to do this with you.
Shame about New Year....it's a brill party and we only have one room left.
Have a great time when you next visit Blackpool even if you don't choose us to stay with.

Mrs Dale replies:-
"thank you for replying. you said u only have one room left for new year i have looked on availabity and it says you have two rooms left."

:)
Thanks - I had forgotten to update the online system.
Ooops..update...just sold that too
We're now FULL for our New Year party.
Have a great time ...wherever you go :)
Comment number 999 of 1128

Comment posted by Julie at 20:50 on 4th Sep 2011
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Julie says:Ok Mandy and Doug stock up your bar as Steve and I are coming up in less then four weeks and we can't bloody wait it's been too long! Looking forward to seeing you both, and the rest of the staff! xx
Our Reply:Whoo hoo!!!!
See you on the 30th September
Comment number 998 of 1128

Comment posted by Andy & Michelle Stirrup at 10:29 on 30th Aug 2011
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Andy & Michelle Stirrup says:Had A Great week at your wonderful hotel, give my thanks to your hardworking and polite staff who couldn't do enough for you, and a big thanks to you and your family for being so welcoming any one reading this i recommend this hotel to any one whether you have children with you or not just one last word GREAT
Our Reply:Thanks very much Andy & Michelle for taking the time to make those commments. I'll let everybody know!
Comment number 997 of 1128

Comment posted by colin veitch at 08:09 on 30th Aug 2011
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colin veitch says: HI DOUG&MANDY AND ALL THE TEAM AT THE CANASTA. WE WOULD LIKE TO THANK YOU VERY MUCH FOR THE TOP CLASS SERVICE AND FRIENDSHIP WE RECEIVED WHILE CELEBRATING GRAEME&STACEYS MARRIAGE. A BIG THANK YOU TO THE WIGAN CREW,JAN,AND ALI&SURRANNE FOR TAKING THE TIME TO HELP US CELEBRATE AND ALSO THE WONDERFUL PRESENTS THEY RECEIVED!!! MOST OF ALL,THANKS TO DOUG AND MANDY FOR THE NEVER ENDING TOP QUALITY STANDARDS THEY SET THEMSELVES TO ENSURE GUESTS HAVE THE BEST POSSIBLE STAY, EVEN WHEN THE GEORDIE LINGO CAN CONFUSE AT TIMES!!! MELLOW YELLOW.....AMARILLO? SOONDS THU SAME DOOGY!!!HAHAHAHAHAHAHA THANKS AGAIN...SEE U IN A FEW WEEKS!!!THIS HOTEL IS TINA TURNER!!!! SIMPLY THE BEST!!!!!!
Our Reply:Whay aye. I'm a just a mad about Saffron. :)
Comment number 996 of 1128

Comment posted by Brenda & Ray at 08:11 on 25th Aug 2011
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Brenda & Ray says:hi just like to say that Doug & Mandy made are stay very enjoyable,and looked after are every need,will be staying here again in the near future,one off the best hotels we have stayed in,,,thankyou,,, Brenda and Ray
Our Reply:Well thank you very much Brenda and Ray. The pleasure was ours
Comment number 995 of 1128

Comment posted by steve and sue horne at 20:30 on 21st Aug 2011
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steve and sue horne says:would just like to thank doug and family and all your lovely staff for your help and hospitality we had a fantastic time at your hotel you were all so friendly and very helpfull we hope to return to blackpool in the near future and would deffinately choose you again we met some nice people and made some good friends that we will be keeping in touch with we would recommend your hotel to family and friends thanks again for being so kind and friendly and please thank all your staff from us
kind regards steve and sue horne xxx
Our Reply:Hi Steve and Sue
Thanks very much for your business and taking the time to make the comments. I'll make sure the staff see the comments
Cheers m'dears
Doug, Mandy and the team
Comment number 994 of 1128



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"It's family-run. They are so friendly and cannot do enough for you to make sure you enjoy your stay. It is beautifully decorated, clean, with lovely food. "